MERCHANDISE RETURN POLICY
An Erica Lanes Brand
Thank you for shopping with My Selfie Needs No Filter (MSNNF) by Erica Lanes. Our goal is to provide high-quality merchandise that reflects confidence, empowerment, and authenticity. If something isn’t right with your order, we’re here to help.
1. Return Eligibility
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, all items must be:
Unworn
Unwashed
Unused
Free of stains, deodorant, makeup, perfume, or odors
In the original packaging with all tags attached
The following items are non-returnable:
2. Exchanges
We offer exchanges for:
All exchanged items must meet standard return eligibility.Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
3. Damaged, Defective, or Incorrect Items
If you received an item that is damaged, misprinted, or incorrect, notify us within 7 days of delivery.
We will replace the item at no cost to you.
Please email us with:
4. Refunds
Once your return is received and inspected, we will notify you of approval or denial.
Approved refunds will be issued to the original payment method within 7–10 business days.
Please note:
5. How to Start a Return
To initiate a return or exchange, email us at:
📧 FindYourLane@EricaLanes.com
Subject: MSNNF Return Request – Order #_____
Please include:
Full name
Order number
Reason for return
Photos (if applicable)
Return instructions and the return address will be provided once your request is approved.
6. Return Shipping
Unless an item is defective or incorrect:
Customers are responsible for return shipping
Returned packages must use a trackable shipping method
MSNNF is not liable for lost or untraceable return shipments
7. Our Commitment to You
The Erica Lanes Brand stands on authenticity, empowerment, and excellence. We strive to make every purchase a positive experience and will always do our part to support you throughout the return or exchange process.
